Goodwill Central Florida 'Ecstatic' About New System

Posted by Elias Bustos on Sep 21, 2017 2:07:00 PM

When Michelle, Senior Director of Retail for Goodwill Industries Central Florida, began searching for a new POS system, she wanted two things: faster checkout and better tracking/reporting. Their old system required manual entry for every item at checkout. The lack of tracking ability led to reports that were often 20-25% off.

After several months of researching new systems and interviewing vendors, Michelle chose Solutions ITW’s donated goods management system. With POS, Production, Inventory Management, and Dashboard implemented, GWCFL saw immediate changes.


When asked about the value of Solutions DGMS, Michelle jumped straight to sales. Her stores are seeing consistently improved sales numbers, with highest sales days jumping an average of $2k. She directly attributes that to faster checkout with the new POS system.


"The Dashboard is phenomenal." From processors to CEO, everyone in GWCFL loves the accurate numbers and clear reports from the Dashboard. Processors get excited about seeing how they’re doing in real-time, and the CEO is “ecstatic” about all the data he can access.

With real numbers, there’s no hiding or questioning. Michelle and her leadership team have a clear picture of how each store is doing, so they can take the right steps to support them.


In addition to providing clarity, the easy reports from Solutions Dashboard are saving Michelle and her team hours every week. Michelle estimates that she is saving 4-5 hours a week in pulling reports and comparing numbers. That time can now go toward creating new growth for her stores.


GWCFL’s excellent results with Solutions DGMS perfectly illustrate the exponential power of the tools together. Any individual tool creates value, but when you combine them and leverage better solutions from start to finish, the improvements compound to transform your organization.

If you’d like to see how our donated goods management system can help you, schedule a demo today. We’d love to visit your organization and show you how our solutions can empower your team.


At Solutions ITW, our mission is to help our clients succeed through the use of technology. In order to help achieve this mission, we provide software solutions that help Goodwills manage their entire Donated Goods operation. With our Solutions Donated Goods Management System (DGMS), Goodwills can:

  • Track Donations and Donors
  • Process/Price Donated Goods
  • Donated Goods Inventory Management
  • New Goods Inventory Management
  • Sell Goods
  • Manage Pulls & Salvage
  • Identify & Track Loss/Fraud
  • Enterprise Reporting

All of this functionality and the added bonus that the system has been designed by Goodwill for Goodwill.

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