Goodwill Ft. Worth "Very Pleased" With Solutions POS

Posted by Elias Bustos on Jul 26, 2018 11:10:00 AM
We are very pleased with our transition to
Solutions POS.

-- Rosemary Cruz
VP of Donated Goods & Retail


Goodwill Industries of Ft. Worth needed to make a change. The Point of Sale (POS) software they had been using for years was no longer supported, and they needed a replacement to help process sales at their 23 locations.


Goodwill researched multiple options and decided to implement Solutions POS developed by Solutions ITW. In selecting Solutions POS, Goodwill got more than a POS system. They now have the ability to completely manage their donated goods operations with one system by allowing Goodwill to:

  • Track Donations
  • Price/Barcode Donated Items
  • Manage Inventory
  • Sell Goods
  • Track Salvage
  • Access Centralized, Real-Time Reporting


Goodwill successfully rolled out Solutions POS in March 2018. During the months leading up to the rollout, Solutions ITW worked with Goodwill to setup/configure data and install new servers to house the new system. The Solutions ITW team was onsite for the roll out on Tuesday morning, and the Goodwill staff was up and running on their own by Tuesday afternoon.

Solutions ITW handled everything...installation, data migration, training, support, maintenance, and more. Solutions ITW also worked with Goodwill's IT staff to train them to be able to roll out Solutions POS at Goodwill's other locations.

When asked how the new system has performed, Rosemary Cruz, Goodwill Industries of Fort Worth’s Vice President of Donated Goods & Retail said, "We are very pleased with our transition to the Solutions POS software. We were hoping for a user-friendly system that individuals at any skill level could utilize, while providing real-time reporting for our leadership team. This system has helped us achieve not only that, but also reduced training time, improved register security, allowed us to go green with record keeping, and simplified processes for both the cashier and management."

Solutions ITW CEO, Elias Bustos, said of the project, "Our goal is to help our clients succeed. All of them. Our goal is to help cashiers succeed. To help processors succeed. To help management succeed. To help Goodwill succeed. We are thrilled to see this happening at Goodwill of Ft. Worth."

Goodwill Industries of Fort Worth

Goodwill is more than a thrift store. The largest employer of people with disabilities in the world, Goodwill believes that work has the power to transform lives by building self-confidence, independence, creativity, trust and friendships. Everyone deserves this chance.

Goodwill Fort Worth’s 23 retail locations provide revenue through the sale of donated goods to support Goodwill’s mission – job training and career services for people with disabilities, such as physical or mental disabilities and other barriers to employment including lack of education or work experience and homelessness. For more information on Goodwill Industries of Fort Worth, please visit

Solutions ITW

At Solutions ITW, our mission is to help our clients succeed through the use of technology. In order to achieve this mission, we provide software solutions that help Goodwills manage their entire Donated Goods operation. With our Solutions Donated Goods Management System (DGMS), Goodwills can:

  • Track Donations and Donors
  • Process/Price Donated Goods
  • Manage Donated Goods Inventory
  • Manage New Goods Inventory
  • Sell Goods
  • Manage Pulls & Salvage
  • Identify & Track Loss/Fraud
  • Access Enterprise Reporting

All of this functionality and the added bonus that the system has been designed by Goodwill for Goodwill.

Click here to learn more about us!

Solutions ITW News

By Goodwill. For Goodwill.

Our commitment to our Goodwill partners is evident in every facet of our business, but can be summed up by simply saying, “Whatever you need, we want to help.”

Our partners trust us to deliver more than just software and customer support. We’ve been challenged at times to deliver solutions that fall well outside the box of our normal business in order to help a Goodwill in need, but here we are over a decade later, and we haven’t lost a partner yet.

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